Support General Support - Bookmarks are turned off stop asking about it

[SimpCity]

Here you can ask general support questions.

Before you ask a question, read this because the answer is probably already here! If its not here, check our main FAQ​

1. Why cant I bookmark posts?​

Creating new bookmarks is disabled, you can still see bookmarks you have already saved.
See here for the reason why

2. Why I can't post there? Where is my simp rank?​

You can't posts in certain threads, because you need Simp rank. Here is the guide how to get it:
https://simpcity.cz/threads/faq.21229/

2.1 "I already have the requirements but I didn't get my Simp rank":
The server is running the update once an hour past *:20, and you need to be online when it runs the update.
After the update is done you need to logout and login again.

3. My notifications are not working / I don't always get alerts when new posts are made in threads I watch​

Please see this post for an explanation and alternative method for monitoring your watched threads.

4. I can't see Turbo/Saint videos / they are just a white square and I am in the USA.​

You can either:

• Log into the xFi app and disable the added security filter there (i didn't do this method so you'll have to play around and find the setting and report back)
• Open microsoft edge and visit turbo.cr directly which should redirect you to safebrowse.io and tell you the site is potentially dangerous. Click proceed and it will continue to the site. This should unlock the site for other browsers.
• Comcast/xfinity -> The service blocking turbo.cr (and saint before) is called "Advanced Security". It must be turned OFF through the Xfinity mobile app under Home > Advanced Security. It takes up to 10 minutes for the changed setting to take effect.
• If using Spectrum, the workaround is to swap dns. Cloudflare and google options seems to fix the issue. Instructions available here:
  • Windows
  • Android
  • ios
• Use a VPN, protonvpn has a free option you can test with

If this is happening to you recently but you have a different provider we recommend also looking if there is some sort of extra security filter enabled via your account page/app with your provider.

5. I can't see Turbo/Saint videos and I am in Brazil.​

Some Brazilian ISPs have blocked Turbo, you will need to use a VPN, protonvpn has a free option you can test with

6. I can't see any jpg images or Turbo/Saint vids.​

There's a number of possible causes for this.

• Your antivirus may be blocking https://jpg6.su or https://turbo.cr
• Your ISP may be blocking https://jpg6.su or https://turbo.cr - to resolve this you can try:
  • Changing your DNS server to cloudflares, some guides here
    • Windows
    • Android
    • ios
  • Using a VPN, protonvpn has a free option you can test with
  • If you are using Spectrum, xfinity or similar then check their security filters, Spectrums security shield / safebrowse.io may be blocking https://jpg6.su or https://turbo.cr
• Make sure your browser is up to date, older versions of Firefox are known to not support Turbo.
• If you are using Firefox or Safari, try using another browser, we have been getting reports that they are blocking jpg images and bunkr videos.

7. I want to delete my account / I cant find the deactivate or delete account option.​

These both required addons that we no longer have or are available to us on this latest version of xenforo.
Instead just logout and don't log back in.
We only keep 2 weeks of IP logs and the only other information we have of yours is your username and email, both of which you can change before logging out.

8. I get an error telling me my message contains is spam-like or contains inappropriate elements.​

The spam filter is the same for conversations and posts with no option to configure differently.
There's a number of phrases in our spam filter that greatly reduce the amount of spam posted in threads such as 'anything new?', 'videos?', 're-up?' etc. Re-up is included because of the large number of reup posts we get for links that are still up but either not streamable on all devices i.e. mov, mkv, ts vids or the site they are on undergoing maintenance preventing downloads.

If the spam filter is triggered when trying to send a message in a conversation it is auto rejected and you will see a message like this:

You will need to find an alternative way to word your message in order to send.
Note: do not bypass the filter in threads, you will receive a warning when we see it.

9. My posts keep needing to be approved by a Moderator.​

Everything from 8 applies to this topic when posting outside of conversations.
The spam filter also applies when you are either replying to or quoting a post that contains anything that triggers the spam filter such as what was previously mentioned (reup, videos? etc.) or anything else in our filter.
Also note your first post requires approval.

10. Signatures have disappeared.​

Short version - They've been intentionally removed and may not return. Most of the forum is using mobile and mobile did not show signatures anyway so its only the few PC users affected.

Long version - During the recent spam attack, which is still ongoing, the spammers were putting their spam links in signatures of any Simp Council member accounts they got hold of which silently put the link across all threads that member had previously posted in.
To prevent this happening we disabled the option for anyone to edit their signature.
We then took this opportunity to test out an addon we'd previously been avoiding because it also breaks signature editing. That addon automatically rejects posts with certain spam phrases i.e. blacklisted sites, 'any new?' etc. This addon has significantly reduce the staff workload in one area that was too much for the staff to handle and so will be staying.
Until such a time as that addon is fixed (custom code) or an alternative addon is found signatures are disabled and hidden from view.

11. How do I see posts that I've liked?​

You cant on here but if you login to https://simptown.su with your forum account and let it sync you can see posts you have liked on simpcity at https://simptown.su/reacted

12. Why was my thread deleted?​

All new threads must have a social link for the model or in some circumstances a website link i.e. brazzers.com AND some content, in requests it is a minimum of 1 pic or vid.
The definition of accepted social link can be found here.

13. Why was my post in a Megathread deleted?​

All new posts in Megathreads must include a social link or thread link and some content.
The definition of accepted social link can be found here.

 

[bigjaja]

Hello,
I posted a message in niquidoll thread to announce a social media thread creation, it was deleted because it was counted as spam. I totally get that, I didn't get a warning so everything is fine :)
As I told The Drifter, I have done it this way because I saw this kind of post in many other threads (mainly for discussion thread creation). So, is it allowed only for discussion thread and social thread link should only be added to the first post ? Or is it spam even for discussion thread ?
Thanks for the clarifications :)

Hello, can I have an anwser for that ? Thanks !

 

[simpsimpsimp00]

We don't have a list of permitted file hosts. Given the rate at which hosts come and go and the extent to which their usability can fluctuate over time, keeping such a list up to date would be a hassle.

We have recommended hosts we suggest you use, but we don't exclusively require users to only use those. So long as they are in compliance with the guidelines, you're free to use any suitable hosts out there.

I was about to try a few that didn't show as being blacklisted. Thank you so much.

 

[POKI]

Hello, can I have an anwser for that ? Thanks !

I assume it got reported, most people wont care for a social media thread tbh. They're here for the 'good stuff'